JOB DESCRIPTION
This position promotes, researches, and sells machine and mold parts to the concrete products industry.
This position reports to the Customer Service Manager.
JOB FUNCTIONS
* Answers incoming calls and responds to customer’s emails.
* Provides information, quotes, and lead times as specific by purchasing, suppliers, and/or manufacturing.
* Resolves customer issues through research, clear communication, providing solutions, and escalating unresolved problems to management.
* Researches customer order history, plant details, and drawings in order to provide correct parts.
* Participates in meeting and exceed sales and service goals.
* Completes call cards and provides capital equipment leads to the Sales team.
* Requests and follows up with customers on open quotes, RMAs, credit, etc.
and updates customer with revised ship dates.
* Works with purchasing and manufacturing to ensure adequate margins on parts orders.
* Enters purchase orders for direct shipments to customers.
* Helps to maintain and update customer database through data entry.
* Follows written sales policies, procedures and best practices developed for the customer service team.
* Must be open to completing other duties not specifically listed above as requested by the Customer Service team.
QUALIFICATIONS
Education: Associate degree in business or related field; Bachelor’s degree preferred.
Experience: Three years of experience in a related field with electrical and mechanical experience preferred.
Skills: Exceptional knowledge of equipment and production of products and plant practices.
Good oral and written communication skills.
Good computer skills; knowledge of current business systems and software programs.
Good organizational skills.
Ability to effectively communicate with customers at many levels.
Requirements: Must be physically able to perform manual labor and lift a minimum of 100 pounds.
Must be fluent in English, bi-lingual would be a plus.
Must have good driving record.
COMPANY EXPECTATIONS OF EMPLOYEE
JOB KNOWLEDGE [Employee has skills to complete their duties and understand their new role]
QUALITY OF WORK [Employee’s output is accurate, complete, and works in a safe manner]
QUANTITY OF WORK [Employee is effective and efficient with their time; while meeting deadlines]
RELATIONSHIPS [Employee works well with the team/customers and fits our ‘ownership’ culture]
INITIATIVE [Employee is self‐motivated and shows interest in adding value beyond job description]
WORK ENVIRONMENT
An office environment in a controlled atmospheric building.
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Ability to Relocate:
* Alpena, MI 49707: Relocate before starting work (Required)
Work Location: In person
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