Customer Experience Specialist

[Customer Service / Remote] - Anywhere in U.
S.
/ Competitive Pay / Individual and Family Health Care Plans / Retirement Plan / PTO As a Customer Experience Specialist you'll: * Provide assistance to clients with questions over chat, email, phone and social media in a timely manner.
* Teach customers how to use products and services, including but not limited to online banking services, mobile deposit, wire transfers, ACH and debit cards.
* Troubleshoot customer's concerns and coordinate with various teams within the Bank to identify and resolve problems and elevate these problems, as necessary, to avoid repeated issues.
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